Patient Coordinator

Antera Ağız ve Diş Polikliniği - Patient Coordinator

Job Title: Patient Coordinator

Location: Muratpaşa, Antalya

Clinic: Antera Klinik

About Us:

Vivimedi is a leading dental care provider in Antalya, dedicated to offering world-class dental treatments to both local and international patients. We pride ourselves on delivering exceptional service with a focus on patient satisfaction and care. To further support our expanding operations, we are looking for a highly organised and compassionate Patient Coordinator to join our team.

Job Description:

As a Patient Coordinator, you will be the point of contact for patients, ensuring they receive personalised and attentive care from their initial inquiry through the completion of their treatment. You will work closely with both the clinical and administrative teams to streamline communication, manage patient schedules, and provide necessary support to patients throughout their journey with us.

Qualifications:

• Previous experience in patient coordination, customer service, or healthcare administration is preferred.
• Strong communication and interpersonal skills, with the ability to empathise with patients and handle sensitive information.
• Fluent in English and Turkish (additional languages such as Spanish, Portequise, or Russian are a plus).
• Highly organised with attention to detail and the ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and scheduling software.
• A team player with a patient-centered approach to care.

Key Responsibilities:

• Coordinate patient appointments, consultations, and follow-up visits.
• Ensure accurate patient records and documents are updated and maintained.
• Liaise between patients and dental professionals to communicate treatment plans and expectations.
• Provide support in resolving patient concerns or issues, ensuring a positive experience throughout their treatment.
• Manage patient payments, billings, and financial documentation as needed.