Technıcal Team Leader (İstanbul-Şişli)

Doğa İnsan Kaynakları - Technıcal Team Leader (İstanbul-Şişli)

Job Detail

We are looking for a ‘Technical Team Leader’ for our business partner that we are consulting for in İstanbul-Şişli

Job Description;
For one of the world's leading mobile phone manufacturers;
• To ensure the coordination and control of the team that meets inbound calls from the customer and establishes written communication (Whatsapp, Instagram, Chat and e-mail),
• Ensuring that the team's performance criteria are achieved,
• Achieving team targets by considering internal / external customer satisfaction,
• Coaching and guiding the team to achieve their goals, monitoring their personal development, providing the necessary support for team development,
• To follow the process updates related to the sharing of reports on team performance and target achievement with the company manager.

Desired Skills and Specializations

Job Requirements;
• At least 2 years of experience as a Team Leader in the call center sector,
• Having experience in operation management,
• At least advanced level of written and spoken English language skills,
• Preferably involved in the technical project,
• Interested in technological products and prone to technology,
• Suitable for office work,
• Strong customer relations.

Doğa HR is a private employment agency operating with the permission certificate of the Turkish Employment Agency. Certification date 04.05.2018 Certification number 970.

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Listing Date
20-11-2024
Employment Type
Full Time
Position
Call Center Team Leader
Education Level
High School (Graduate), College (Graduate), University (Graduate), Master (Graduate), Doctorate/PHD (Graduate)
Company
Doğa İnsan Kaynakları Jobs
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