Doğa İnsan Kaynakları - Technıcal Team Leader (İstanbul-Şişli)
Job DetailWe are looking for a ‘Technical Team Leader’ for our business partner that we are consulting for in İstanbul-Şişli
Job Description;
For one of the world's leading mobile phone manufacturers;
• To ensure the coordination and control of the team that meets inbound calls from the customer and establishes written communication (Whatsapp, Instagram, Chat and e-mail),
• Ensuring that the team's performance criteria are achieved,
• Achieving team targets by considering internal / external customer satisfaction,
• Coaching and guiding the team to achieve their goals, monitoring their personal development, providing the necessary support for team development,
• To follow the process updates related to the sharing of reports on team performance and target achievement with the company manager.
Job Requirements;
• At least 2 years of experience as a Team Leader in the call center sector,
• Having experience in operation management,
• At least advanced level of written and spoken English language skills,
• Preferably involved in the technical project,
• Interested in technological products and prone to technology,
• Suitable for office work,
• Strong customer relations.
Doğa HR is a private employment agency operating with the permission certificate of the Turkish Employment Agency. Certification date 04.05.2018 Certification number 970.
İstanbul Avrupa
İstanbul Avrupa
İzmir
İstanbul Avrupa