Client Advisor - Alo Istanbul

Soho Group - Client Advisor - Alo Istanbul

SHAPE THE FUTURE WITH US

SOHO drives the success of ALO and AMIRI that is a boutique lifestyle retailer representing a generation of consumers seeking innovative concepts, digital accessibility, and a strong sense of social community. At ALO, we inspire mindful movement, wellness, and a fusion of physical practice with conscious living. We create advanced activewear and clean beauty solutions, with eco-aware, solar-driven production, all while bringing yoga and mindfulness to millions. Together, we elevate health, happiness, and global well-being driven by our shared passion, innovation, and commitment to diversity.

THE TEAM

The Sales Associate works to achieve store sales goals by setting the standard of the Alo experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

POSITION RESPONSIBILITIES

• Impacts the business and store environment in a positive manner aligning with store leadership and company goals.
• Drive and exceed sales goals by leading Alo’s initiatives, while optimizing productivity and efficiency
• Ensure engagement with customers and provide a friendly and easy to shop environment
• Continue to build the client relationship daily with our customers
• In partnership with the leadership team, analyze reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

• Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor
• Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details
• Leverages company tools, incentives, and strategies to support meeting store goal

• Resolve client needs quickly & effectively ensuring customer satisfaction
• Educates guests and staff on our product, community and culture

• Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership
• Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence
• Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure
• Support other areas of the business, including Sales and Cashier, as needed

CULTURE OF VALUE AND WORKING ENVIRONMENT

We firmly believe that our employees represent our most invaluable asset. Consequently, we are dedicated to enhancing their happiness, and overall well-being through a robust and comprehensive benefits package that exceeds conventional offerings. Our ambition is to cultivate a nurturing culture that fosters unwavering loyalty, steadfast commitment, and a profound sense of belonging, and we take immense pride in realizing this vision.

• Work envıronment Young and Dynamic work environment, with a wide space for professional growth
• Location On-Site
• Salary and Benefits SOHO ME offers a competitive package in line with the industry competitors high average with incentive bonus

BE A PART OF OUR STORY

At SOHO ME, we invite you to embark on a rewarding journey where your talents are not only recognized but celebrated. As a member of our dynamic team, you will play a crucial role in shaping the future of luxury retail while enjoying a supportive and empowering work culture. If you are ready to make a meaningful impact in an exciting environment, we look forward to welcoming you to our team!

PREFERRED QUALIFICATIONS

To be successful for this role, you need to have:

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift
• Passion for customer service and delivering exceptional experiences
• High energy, upbeat and enthusiastic with the ability to integrate fun and work
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

Success attributes:

• Professionalism: Maintains a high level of professionalism and demonstrates integrity and respect.
• Adaptability: Able to adapt to the changing needs of the business and respond to challenges with a positive attitude.
• Proactiveness: Takes initiative and acts with confidence, working towards the achievement of boutique goals and objectives.